Avalon's History

At Avalon, we’ve been delivering exceptional service and solutions to our clients since 2000. What began as a small legal copy service with three employees and three rented copiers in Syracuse, New York, has grown into a trusted provider of critical business services.

Today, Avalon offers a comprehensive suite of document services, including scanning, large format printing, secure print and mail, paper discovery, and specialized services for the AEC industry.

Over the years, we have grown to combine nationwide capabilities with a local presence to provide exceptional support to law firms and corporations across the U.S. Whatever your challenge, Avalon is here to ensure your success with unwavering dedication and personalized attention.

Our Core Values

Avalon’s team members bring our core values to life every day, whether they’re embracing optimism when they need to meet a tight deadline, focusing on the details to ensure a project is 100% accurate, or owning it to let clients and coworkers know they have everything under control.

 

Lead The Way

At Avalon, we are all leaders. That means: We show up on time. We dress the part. We get our hands dirty. We protect our resources (both time and money!). We never say, “that’s not my job.” We work to the best of our abilities to make our customers heroes. And we lift our team members up by being respectful, dependable, and supportive, which creates an atmosphere that is both productive and enjoyable.

 

Embrace Optimism

Our clients are often under a lot of pressure, which means we are too. But staying positive – even when it’s difficult – can help you think more clearly, work more efficiently, and most importantly, feel better about your work, your teammates, and yourself.

Be Driven

We have an unrivaled passion for our work, for our team, and for the top-notch service we provide. This passion drives us to be better, smarter, and more agile than our competitors. We strive to win because it feels great knowing you’re the best at what you do. And although our competitive spirit is strong, it is never mean-spirited, but instead helps raise the bar for the entire industry and ensures that our future will be bright and prosperous.

Speak Up!

Open communication makes us a stronger, healthier company. There’s no such thing as overcommunicating at Avalon. Being direct and honest allows each of us to get to the heart of issues quickly and solve them without delay.

 

Focus on the Details

Our business flourishes because of thousands of actions we take each day. Everything we do – from responding quickly to client needs, to thoughtfully servicing each customer project, to showing genuine client appreciation – differentiates us from our competitors and allows us to provide an extraordinary customer experience.

 

Own It

When we say “I own it” to someone, that person won’t have to worry about that task again because they know they can rely on us. We commit ourselves to that challenge, hold ourselves personally accountable to it, and accomplish the job, no matter what.

 

Get Better Every Day

We make conscious decisions to improve ourselves daily. We learn from our successes, as well as our failures, in our effort to find new ways to perform our jobs more efficiently and effectively. And, while we value formal training, we also learn from each other, as we are all students and teachers at Avalon.

 

Great Place To Work

While we’ve always thought that Avalon is great – we’re actually certified as a Great Place To Work®!

 

This prestigious, highly coveted award is based entirely on what our team members said about their experience working at Avalon. In fact, 78% of our team members said it’s a great place to work, compared to just 57% of employees at other typical U.S.-based companies.

 

Visit Avalon’s official Great Place To Work page, filled with fun photos, stats about Avalon, and more!

See Why Avalon is a GPTW!
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Achieve more, every day, by shifting a variety of critical business functions – including litigation support, secure print and mail, cybersecurity, and managed office services – to the experts at Avalon.

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